Most account questions can be solved instantly below.
Choose the issue closest to what happened.
Check whether you have more than one TMN account, or separate PayPal and card subscriptions. A membership renewal and a separate purchase can also appear as two charges.
Contact Billing SupportMake sure you're signed into the same TMN account used for the membership purchase. If your paid membership still isn't recognized, send us the account email and payment details.
Get Access HelpIf you cancelled and believe you should still have access based on a payment you've already made, contact us and we'll review the account.
Report Lost AccessNever email your full credit card number. Account email, approximate charge date, amount and payment method are enough for us to start.
Still need a person? Send TMN support your question and account email.
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