Already have a TMN account?
Signing in first
can make account and billing support easier.
Account & Membership
Billing & Payment Help
Choose the issue closest to what happened.
I think I was charged twice
Check whether you have more than one TMN account,
or separate PayPal and card subscriptions.
A membership renewal and a separate purchase can
also appear as two charges.
Contact Billing Support
I paid, but I can't watch
Make sure you're signed into the same TMN account
used for the membership purchase. If your paid
membership still isn't recognized, send us the
account email and payment details.
Get Access Help
I cancelled and lost access
If you cancelled and believe you should still
have access based on a payment you've already
made, contact us and we'll review the account.
Report Lost Access
Important for card issues
Never email your full credit card number.
Account email, approximate charge date, amount
and payment method are enough for us to start.
